Patient Comfort

Your Comfort

Do you find dental visits stressful? We work hard to ensure you have as comfortable and as pleasant a dental experience as possible.

Unfortunately due to the Covid-19 pandemic we have had to reduce some of our services. We look forward to the day that we return back to normal. We apologise for any inconvenience.

  • Relax before or after your treatment:
    • Read one of our many magazines (due to Covid-19 unavailable)
    • Enjoy a cup of tea or coffee (due to Covid-19 unavailable)
    • Use or complimentary WIFI to keep in touch with your office, answer your e-mails just surf the net.
  • Relax during the treatment:
    • All are chairs are ergonomically designed for comfort and if you are having a longer than usual appointment use our specially made cushioned seat.
    • Watch a Movie or a TV program on Netflix, BBC iPlayer or YouTube. If you want you can also bring your own DVD. (due to Covid-19 unavailable)
    •  Listen to your choice of music on Spotify or bring your own.

wheelchair Access

If you are a wheelchair user or just find it hard to deal with stairs, we have a street level entrance, a dedicated lift with all treatment rooms being on one level.

Instrument sterilization and Infection Control:see our Most recent care quality commission (CQC) report

We take care of the important things even when you can’t see them!

At Boston House we consider your safety and well being to be paramount.

1- We adhere to the highest standards of sterilization guidelines and only use the leading equipment and materials available in the UK. It is for this reason that during the Covid-19 pandemic we are allowed to carry out aerosol generating dental procedures.

2- When ever appropriate we employ, single use protective covers and disposable items which are then changed between each patient. However we also take care to be as environmentally friendly as possible.

3- All our staff keep up to date with the latest training and innovations.

4- The design of our practice ensures even the airflow in our clinical spaces such as the operating and decontamination rooms area minimise the risks of contamination and infections.

Feedback

Feedback is how we improve our services.

Please let us know where we have done well, but more importantly let us know where you think we could do better. We give the highest priority to your concerns.

You can contact us in writing, by email or by telephone. Visit our contact us page for further information.

A full copy of our complaints procedure is available on request. Further information and support can also be obtained from;

The Care Quality Commission (CQC); the CQC does not settle disputes, but your feedback about a practice helps it decide when, where and what to inspect.

Dental Complaints services (funded by the General Dental Council); tel: 08456 120 540 (Monday to Friday, 9am to 5pm)