I recently received complex root canal treatment from Mr Robert Crawford and Katrina (dental assistant) in March 2016. I arrived feeling apprehensive. Within a short time I felt completely confident that I was in safe and expert hands.
Mr Crawford’s process of consent was completely patient centred unrushed and straightforward. There was mutual respect and good communication between him and Katrina who had a gentle but vigilant manner which felt reassuring.
Mr Crawford’s skills of dexterity and stamina were impressive (one of my treatments took more than 3 hours but his focus was on me the whole time). He is obviously genuinely interested in what he does and in his patients and at the very top of his game. He is confident but also nice and friendly without a single hint of arrogance.
The treatment was completely painless (except for a momentary sting from the 2nd local anaesthetic injection) due to the techniques Mr Crawford used. I didn’t need a single painkiller afterwards.
The reception staff are professional and welcoming. The clinic is small, informal, comfortable, modern and very clean.
The cost – superficially expensive but I left feeling that I had received the best expert care and very good value for money.
So… in summary, my treatment under Mr Crawford and Katrina was absolutely perfect. Thank you very much.